Thanks for attending The Marketing Success Summit! I'm here to help you, but I'm also just one person and customer support can get pretty overwhelming when a large number of people are attending an online event like this.

1. Before opening a ticket, please review the following Frequently Asked Questions.

2. If your question is not answered, please submit a customer support ticket at the bottom of this page.


– Moira


I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members area account and was unable to log in. What happened?

Help! I can’t get the videos to play or they are skipping/playing slowly…

Thanks for reading! If you still need help, please submit a ticket below! I'll get back to you as soon as I can. Promise!

This support system is intended to address technical issues and concerns for the Marketing Success Summit for Translators.

If you have a marketing-related question, please reach out to the relevant speaker directly via their established communication channels, or post your question in the members-only Facebook group for Professional Package holders. I'm unable to answer any specific marketing-related questions through this system. Thank you.

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